Faqs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to xsdk@lumdaco.com
No, an account is not required to make online purchases. However, registering for an account is highly recommended to facilitate faster checkout and personalization features, such as accessing your order history, gift registry information or wish list.
Yes, all of our products are available online. Please Contact Us if you would like assistance locating an item.
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
If you have an account with RH and are signed in to the same account with which you placed the order, you should be able to view your order online. If you are unable to access your order, please Contact Us for assistance linking your order to your account.
Yes, we do. Please send your customisation requests to xsdk@lumdaco.com, we will give you our quote. Thank you.
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
Free Shipping
For your convenience, most items will be delivered as they become available. Items that ship via Standard Delivery will ship separately from furniture. In some cases, you will have the option to consolidate your deliveries. If your items meet the criteria for a consolidated delivery, you will be prompted to make that choice in the cart before you check out.
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. The delivery time frame for special order items that ship from one of our vendors will be noted on the product details page or checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and getting a replacement may result in your item becoming temporarily unavailable. If this should occur, we'll notify you immediately and fulfill your order promptly.
Shipping to an address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book so that you can access it for future purchases.
If the item is in stock, you can expect to receive it within 30 days.
For made-to-order items, the delivery time is 60 days.
For custom complex items, please allow up to 90 days for delivery.
Unable to find satisfactory answers ?
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